Privacy Policy

Introduction

BFF Robots ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.bffrobots.com and use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you register on the website, place an order, or otherwise contact us. This information may include:

Your name, email address, mailing address, phone number, payment information (processed securely through Stripe), and any other information you choose to provide. When you create a custom robot, we collect the images, text descriptions, or 3D files you upload, along with customization preferences and special instructions.

Automatically Collected Information

When you access our website, we automatically collect certain information about your device and usage patterns. This includes:

IP address, browser type and version, operating system, referring URLs, pages viewed, time spent on pages, links clicked, and other diagnostic data. We use cookies and similar tracking technologies to collect this information and improve your browsing experience.

Third-Party Information

We may receive information about you from third-party services you use to access our platform, such as OAuth authentication providers (Google, Facebook, etc.). This may include your name, email address, profile picture, and other publicly available information from those services.

How We Use Your Information

We use the information we collect for various purposes essential to providing and improving our services:

Order Processing and Fulfillment: We use your personal information and uploaded content to create your custom robot, process payments, communicate order status, and arrange delivery. Your images and specifications are used exclusively for manufacturing your specific robot.

Customer Service and Support: We use your contact information to respond to inquiries, provide technical support, send order confirmations and updates, and communicate important information about your robot or our services.

Service Improvement: We analyze usage data to improve our website functionality, enhance user experience, develop new features, and optimize our AI and manufacturing processes.

Marketing Communications: With your consent, we may send promotional emails about new products, special offers, and other information we think you may find interesting. You can opt out of marketing communications at any time.

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers: We share information with trusted third-party service providers who assist us in operating our website, conducting our business, and servicing you. This includes payment processors (Stripe), cloud storage providers (AWS S3), AI service providers (Meshy AI), shipping companies, and email service providers. These parties are contractually obligated to keep your information confidential and use it only for the purposes we specify.

Legal Requirements: We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to government requests.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you via email and/or prominent notice on our website of any such change in ownership.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit using SSL/TLS protocols, secure storage of uploaded files in encrypted cloud storage, regular security audits and vulnerability assessments, access controls limiting employee access to personal information, and secure payment processing through PCI-compliant payment processors.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Specifically:

Account information is retained for the duration of your account plus seven years for legal and accounting purposes. Order information and uploaded content are retained indefinitely to support warranty claims, re-orders, and customer service. Usage data and analytics are typically retained for two years. You may request deletion of your personal information at any time, subject to legal retention requirements.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

Access and Portability: You have the right to request access to the personal information we hold about you and receive a copy in a structured, commonly used format.

Correction: You have the right to request correction of inaccurate or incomplete personal information.

Deletion: You have the right to request deletion of your personal information, subject to certain legal exceptions.

Objection and Restriction: You have the right to object to or request restriction of certain processing of your personal information.

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us remember your preferences, understand how you use our site, and improve our services.

You can control cookie preferences through your browser settings. However, disabling cookies may limit your ability to use certain features of our website. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted or expired).

Third-Party Links

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such information from our systems.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate measures to ensure your information receives adequate protection wherever it is processed.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new privacy policy on this page and updating the "Last Updated" date. We encourage you to review this privacy policy periodically for any changes.

Contact Us

If you have questions or concerns about this privacy policy or our data practices, please contact us: